- Lesson format: Online via Zoom/Google Meet. In‑person within Soweto (based in Emdeni); travel fee of R10/km beyond a 5 km radius from Emdeni, capped at R80 one‑way (R160 return).
- Session length: Minimum 60 minutes. Package hours can be split into 60‑ or 90‑minute blocks.
- Rates:
- Standard hourly: R935/h (pay‑as‑you‑go).
- Advance packages: 5h = R4000, 10h = R7650, 15h = R10,000.
- Payment: Pay‑as‑you‑go sessions payable 24h before the lesson. Packages payable in advance to secure the discounted rate.
- Rescheduling: 24h notice required; changes under 24h are charged in full.
- Cancellations/No‑shows: 24h notice for refund/credit. No‑shows are charged in full.
- Validity: Package hours valid for 8 weeks from the first lesson.
- First free lesson: 20–30 minutes to assess goals and plan (no tutoring content billed).
- Materials: Digital notes, practice sheets, and past papers provided. Optional printing/courier at cost.
- Homework/feedback: Short homework after each session; monthly progress update available to parents/guardians.
- Exam prep: Mock tests available on request; peak‑season slots are limited—please book early.
- Group lessons: Up to 3 students; add R200 per additional student per hour.
- Public holidays: Lessons by prior arrangement; +R100/h surcharge may apply.
- Tech & recording: Student ensures stable internet for online lessons. Sessions not recorded without written consent.
- Conduct & lateness: Please be punctual and prepared. Late arrivals may shorten the session.
- Refunds: Unused package hours are refundable; completed hours recalculated at R935/h, balance returned.
- Safeguarding: For learners under 18, a parent/guardian should be present for in‑person lessons.